Need Assistance?
We’re Here to Help!

If you have questions or need support, don’t hesitate to contact us directly. You can reach us at our toll-free number 1-800-468-7511 (available from 9:00 AM to 5:00 PM ET) or via email at orders@supportmyschool.org. Below, you’ll also find answers to frequently asked questions.

How quickly will I receive my order?

Your products will arrive within 2 to 3 weeks after you place your order. We strive to get them to you as quickly as possible!

How can I confirm that my order was placed successfully?

After placing your order, you’ll receive a confirmation email. This email ensures that your order is being processed and on its way!

What should I do if I move?

No worries if you move! Simply update your address by calling or by emailing us - we’ll handle the rest.

Can I cancel my order?

Absolutely! You have 48 hours from the time of order to cancel if needed. Just give us a call at our toll-free number or send an email.

What if I’m not satisfied with my purchase?

We stand behind our products. If you’re not satisfied with your purchase for any reason, we offer easy exchanges and refunds to ensure you have a positive experience.

What if there are issues with my order, like missing or damaged items?

Please let us know within 14 days of receiving your order if anything is amiss. You can reach out to our customer service, and we’ll make it right by sending replacements or issuing refunds within 14 days after we confirm the issue.